Customer Care

FREE Returns

If you've bought one of our wallets and after receiving it you decide it's not what you were looking for (sometimes it just happens that way), we'll pay for the postage for you to return it to us for a full refund. 

Simply email us at support@thegame.cool to arrange for a pre-paid envelope to be sent out to you and to receive your refund.

 

5 Year Guarantee 

The Game wallets are guaranteed to be free from defects in materials and workmanship for up to 5 years from the original date of purchase.

If you need to make a return, please contact us at support@thegame.cool with your order number and details about the product. We will respond quickly and provide you with free shipping to get it back to us, for either a refund or a replacement wallet.

This guarantee does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. (So you can't use the wallet as a cricket ball!)

Please keep your receipt, so we know when and where you bought it.