How and Why Quality Matters

“You get what you pay for.” It’s true right? Well not always, but generally the higher the quality, the higher the price. But what do we mean by quality and are you getting your money’s worth?

Our values drive our whole approach at The Game. Values such as: Quality Driven, Approachable, Passionate and Doing The Right Thing, mean we place very high emphasis on producing not only high quality products, but also high quality service.

Quality Driven: All our leather is sourced from the same tannery in Tuscany, Italy. It’s premium vegetable tanned leather – about the best quality leather we could find for our wallets. Vegetable tanned leather refers to the tannage, or method of tanning the cowhide into leather. It’s called “vegetable” because of the natural materials used in the tanning process like tree bark. Vegetable tanning is one of the oldest methods of tanning known. It has literally been around for centuries. But less than 10% of the world's leather is tanned this way today.

What makes vegetable tanning so unique is that it uses only natural tannins and therefore, has no negative environmental impact. Due to the careful tanning process and the natural tannins, vegetable tanned leather develops a rich and beautiful patina (look and feel), and actually gets better with time and use - and it has that awesome classic leather smell.

Our cricket wallets are hand stitched and finished by expert leather craftsman and very great care is taken to create the unique cricket ball stitching, giving that tangible reminder of cricket.

Approachable: It’s one thing to talk about product quality, but quite another to back it up. We provide a 5 year guarantee on all our wallets – meaning if the wallet fails to perform as you would expect for a wallet used normally (and not over packed!), we’ll replace your wallet with a new one – no debate. In addition, if you find you have bought the wrong wallet or simply changed your mind, no problem. We’ll either refund you or exchange for your preferred wallet. You can contact us easily via our website chat function or via support@thegame.cool and we’ll respond quickly. We know you need a quick response so we don’t keep you waiting.

Passionate: We are cricket fans and come from cricket loving families and communities. We know how important it is to have authenticity in products and this passion we have flows through the whole business and the way we deal with our customers and partners. Our customers and wallet users love cricket and expect great products – so do we.

Doing The Right Thing: We believe in sustainability and helping our community. At The Game, our aim is to embed sustainability in our workplace operations and products and to partner with like-minded suppliers. We print using recycled paper exclusively, environmentally friendly inks and toner and collective print runs that reduce material waste in the printing process. For our packaging, we use FSC (Forest Stewardship Council) approved materials and our delivery packaging materials such as bubble wrap, is biodegradable. The Game offices are powered by solar power and supplied by our own water tanks. Our Australian delivery service, provided by Sendle and AusPost, are both 100% carbon neutral whilst the Royal Mail is identified as “the eco-friendliest delivery company” in the UK and so rest assured, your parcel is in good hands.

As a Community Friend of the McGrath Foundation, we support the McGrath Foundation in providing breast care nurses to families dealing with breast cancer. We all know someone or a family that has experienced the terrible impact of breast cancer. In our early days, we were touched by the story of Jane McGrath, wife of Glenn McGrath, Australian fast bowler, who set up the McGrath Foundation after Jane’s breast cancer diagnosis. Since Jane’s tragic death in 2008, Glenn alongside Jane’s best friend Tracy Bevan, have spearheaded the great work that the McGrath Foundation does.

So what does quality mean? For us at The Game, it means living and delivering our core values across everything that we do to ensure that the customer experience of our wallets is worth every penny.