The Game wallets are guaranteed to be free from defects in materials and workmanship for up to 5 years from the original date of purchase.
If you need to make a return, please contact us at firstname.lastname@example.org with your order number and details about the product. We will respond quickly and provide you with information on how to return it to us, for either a refund or a replacement wallet.
This guarantee does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. (So you can’t use the wallet as a cricket ball!)
Please keep your receipt, so we know when and where you bought it.
We appreciate how annoying it can be when you get to the checkout and have to pay for postage. So as a “thank you” for purchasing The Game cricket wallet, it’s our shout for standard deliveries in Australia, the UK and overseas.
Your order will be processed within 1-2 business days. You have the choice to be able to track it if the suspense of waiting is too much.
For those cricket lovers outside Australia or the UK, we’ll aim to get it to you within 10-19 working days via Airmail (things are a little slower due to current Covid-19 restrictions and so we thank you for your patience). If you want to track it’s progress, then it’s only a little extra to get it Pack & Track International. (Please note all prices are quoted in Australian dollars)
If you need your order urgently, just let us know and we'll discuss the best shipping options for you and do our best to get it to you on time!
CHRISTMAS CUT-OFF DATES:
Please note these are estimated delivery times and some delays can occur due to high demand and an exceptionally unusual year!
Our courier Sendle is recommending the following shipping cut-off dates for Christmas:
3rd December (Thursday) - long haul national deliveries. Deliveries to WA, Far North Queensland and remote areas
14th December (Monday) - short haul national deliveries. Deliveries to interstate metro areas or regional Victoria.
17th December (Thursday) - Melbourne deliveries. Deliveries within Melbourne Metro area.
18th December (Friday) Express Post* (AUS$9) - express parcels within Australia.
9th December (Wednesday) - for deliveries to the UK.
REST OF WORLD
2nd December (Wednesday) - for deliveries to most countries including USA, Europe and Asia.
15th December (Tuesday) - for deliveries to New Zealand.
* The next day guarantee for Australia applies to the Australia Post Express network which: Covers 80% of Australian business addresses, private addresses and Post Office boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee.
If you’ve bought one of our wallets and after receiving it you decide it’s not what you were looking for (sometimes it just happens that way), you can return it to us for a full refund or exchange.
Simply contact us at email@example.com to arrange for the return of the wallet and to receive your refund or make arrangements for an exchange.