WARRANTY ◦ SHIPPING ◦ RETURNS - The Game

WARRANTY ◦ SHIPPING ◦ RETURNS

3 YEAR WARRANTY

The Game wallets are guaranteed to be free from defects in materials and workmanship for up to 5 years from the original date of purchase.

If you need to make a return, please contact us at support@thegame.cool with your order number and details about the product. We will respond quickly and provide you with information on how to return it to us, for either a refund or a replacement wallet.

This guarantee does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. (So you can’t use the wallet as a cricket ball!)

Please keep your receipt, so we know when and where you bought it.

FREE WORLDWIDE SHIPPING

We usually dispatch orders within 1-2 working days. However, please note that delivery times vary based on selected service and destination. 

If you need your order urgently, just let us know and we'll discuss the best shipping options for you and do our best to get it to you on time!

AUSTRALIA & UNITED KINGDOM

FREE shipping in Australia and United Kingdom to include tracking. Delivery times will be calculated at checkout, however, it's usually between 2-9 working days. NB. For monogrammed orders to the UK, please allow 9-20 working days as we monogram in Australia.

REST OF WORLD

New Zealand - FREE shipping for orders over A$50. For orders below A$50, a $15 shipping fee applies.

Rest of World - FREE shipping for orders over $69. For orders below A$50, a A$15 shipping fee applies.

In the unlikely event that we cannot ship to your location, please contact us via our website chat function or email: support @thegame.cool

We’ll aim to get it to you within 7-28 working days depending on your delivery address.

EXPRESS POST

We offer express delivery options for Australia and the UK, allow 1–3 working days. 

For New Zealand, allow 3-5 working days.

For Express Post to rest of world locations, please contact us to arrange delivery.

​For some locations around the world, express shipping isn't available. 

FREE RETURNS

If you’ve bought one of our wallets and after receiving it you decide it’s not what you were looking for (sometimes it just happens that way), we offer a 30 day refund or exchange policy.

Simply contact us at support@thegame.cool to arrange for the return of the wallet and to receive your refund or make arrangements for an exchange.