FREE Worldwide Shipping & FREE Returns!

WARRANTY • SHIPPING • RETURNS

5 YEAR WARRANTY

The Game wallets are guaranteed to be free from defects in materials and workmanship for up to 5 years from the original date of purchase.

If you need to make a return, please contact us at support@thegame.cool with your order number and details about the product. We will respond quickly and provide you with free shipping to get it back to us, for either a refund or a replacement wallet.

This guarantee does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. (So you can’t use the wallet as a cricket ball!)

Please keep your receipt, so we know when and where you bought it.

FREE WORLDWIDE SHIPPING

FREE Express Delivery in Australia
FREE 1st class posting in the UK
FREE International Shipping

We appreciate how annoying it can be when you get to the checkout and have to pay for postage. So as a “thank you” for purchasing The Game cricket wallet, it’s our shout for Express deliveries in Australia & the UK and Regular deliveries overseas.

Your order will be processed within 1-2 business days. We’ll Express Post* within Australia and Next Day Delivery in the UK, which means from the day of posting, your new wallet will get to you by the next business day. You’ll even be able to track it if the suspense of waiting is too much. We’ve decided not to ask for a signature, as you may not be at home and trekking to the post office to collect your parcel is no fun!

For those cricket lovers outside Australia and the UK, we’ll aim to get it to you within 7-12 working days via Airmail. If you want to track it’s progress, then it’s only a little extra to get it Pack & Track International. (Please note all prices are quoted in Australian dollars)

AUSTRALIA

FREE Express Post - Allow 2-3 business days

UNITED KINGDOM

FREE First Class - Allow 2-3 business days

REST OF WORLD

FREE Regular Airmail - Allow up to 12 business days

OPTIONAL INTERNATIONAL

AUD $15 Pack & Track International Allow up to 12 business days

* The next day guarantee for Australia applies to the Australia Post Express network which: Covers 80% of Australian business addresses, private addresses and Post Office boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, we’ll use the fastest possible transport links, but it won’t be covered by our Next Day Guarantee.

FREE RETURNS

If you’ve bought one of our wallets and after receiving it you decide it’s not what you were looking for (sometimes it just happens that way), we’ll pay for the postage for you to return it to us for a full refund.

Simply contact us at support@thegame.cool to arrange for the return of the wallet and to receive your refund.