The Game wallets are guaranteed to be free from defects in materials and workmanship for up to 5 years from the original date of purchase.
If you need to make a return, please contact us at support@thegame.cool with your order number and details about the product. We will respond quickly and provide you with information on how to return it to us.
This guarantee does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. (So you can’t use the wallet as a cricket ball!)
Please keep your receipt, so we know when and where you bought it.
We usually dispatch orders within 1-2 working days. For monogramming please allow an extra day. Please note, however, that delivery times can vary based on selected service and destination and are estimates. Covid is still impacting some delivery schedules and we suggest that if the delivery is urgent, you allow extra time for your order.
If you need your order urgently, just let us know and we'll discuss the best shipping options for you and do our best to get it to you on time!
AUSTRALIA & UNITED KINGDOM
FREE shipping in Australia and the UK. Delivery times will be calculated at checkout, however, it's usually between 2-9 working days.
NEW ZEALAND
FREE shipping for orders over A$50. For orders below A$50, a A$15 shipping fee applies. Allow 5-12 working days for International Standard Deliveries.
REST OF WORLD & UK MONOGRAMMED ORDERS
FREE shipping for orders over A$70. For orders below A$70, a A$15 shipping fee applies. Allow 5-19 working days for International Standard Deliveries.
In the unlikely event that we cannot ship to your location, please contact us via our website chat function or email: support @thegame.cool
INTERNATIONAL EXPRESS POST
For Express Post to rest of world locations, please contact us to arrange delivery.
For some locations around the world, express shipping isn't available.
If you’ve bought one of our wallets and after receiving it you decide it’s not what you were looking for (sometimes it just happens that way), we offer a 30 day refund or exchange policy.
Simply contact us at support@thegame.cool to arrange for the return of the wallet and to receive your refund or make arrangements for an exchange.
