WARRANTY ◦ SHIPPING ◦ RETURNS - The Game

WARRANTY ◦ SHIPPING ◦ RETURNS

3 YEAR WARRANTY

The Game wallets are guaranteed to be free from defects in materials and workmanship for up to 5 years from the original date of purchase.

If you need to make a return, please contact us at support@thegame.cool with your order number and details about the product. We will respond quickly and provide you with information on how to return it to us, for either a refund or a replacement wallet.

This guarantee does not apply to damage caused by normal wear and tear, or unreasonable use or neglect. (So you can’t use the wallet as a cricket ball!)

Please keep your receipt, so we know when and where you bought it.

FREE WORLDWIDE SHIPPING

We appreciate how annoying it can be when you get to the checkout and have to pay for postage. So as a “thank you” for purchasing from us, it’s our shout for standard deliveries worldwide.

We usually dispatch orders within 1-2 working days. However, please note that delivery times vary based on selected service and destination. 

If you need your order urgently, just let us know and we'll discuss the best shipping options for you and do our best to get it to you on time!

AUSTRALIA & UNITED KINGDOM

Free shipping in Australia and United Kingdom to include tracking. Delivery times will be calculated at checkout, however, it's usually between 2-9 working days.

REST OF WORLD

For those cricket lovers outside Australia or the UK, we’ll aim to get it to you within 7-28 working days depending on the shipping address.

EXPRESS POST

We offer express delivery to most locations with tracking available. Express shipping is generally 1–3 working days for the UK and Australia, and anywhere from 2–8 working days for other countries. 

​For some locations around the world, express shipping isn't available. 

FREE RETURNS

If you’ve bought one of our wallets and after receiving it you decide it’s not what you were looking for (sometimes it just happens that way), you can return it to us for a full refund or exchange.

Simply contact us at support@thegame.cool to arrange for the return of the wallet and to receive your refund or make arrangements for an exchange.